Privacy Policy

Last updated: 6 July 2026

Introduction

Butchers Arms Ltd ("The Butchers Arms", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit thebutchersarms.food, contact us, make an enquiry, or book a table with us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Data Controller: The Butchers Arms Llanddarog Ltd

Trading as: The Butchers Arms

Website: thebutchersarms.food

Email:bookings@thebutchersarms.food

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Details of your booking or enquiry

  • Any information you choose to provide when contacting us

We also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of your visit

  • Website usage statistics collected through cookies and analytics.

How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Manage restaurant bookings.

  • Contact you about your reservation if necessary.

  • Improve our website and customer experience.

  • Maintain the security of our website.

  • Comply with legal obligations.

If we introduce a newsletter or marketing emails in the future, we will only send these where you have given your consent or where permitted by law. You can unsubscribe at any time.

Online Bookings

At present, bookings are made directly with us by email.

In future we may use trusted third-party booking providers, such as ResDiary or similar services. Where this happens, your booking information will also be processed according to that provider's own Privacy Policy.

Gift Vouchers

If we introduce online gift vouchers in future, we may collect payment and contact information necessary to process your purchase.

Payments will always be handled securely by an approved third-party payment provider. We do not store your payment card details.

Cookies

Our website uses cookies to:

  • Keep the website functioning properly.

  • Understand how visitors use our website.

  • Improve performance and user experience.

You can control cookies through your browser settings.

Please also refer to our Cookie Policy.

Analytics

We may use website analytics services, such as Squarespace Analytics or Google Analytics, to understand how visitors use our website.

These services collect anonymous information including:

  • Pages visited

  • Time spent on the website

  • Device type

  • General geographic location

  • Browser information

This information helps us improve our website.

Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

  • Website hosting providers

  • Booking providers

  • Email providers

  • Payment processors

  • Professional advisers where legally required

These providers only process information on our behalf and must keep it secure.

Legal Basis for Processing

Under UK GDPR, we process personal information using one or more of the following lawful bases:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Our legitimate interests in operating and improving our business.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse or disclosure.

Although we work hard to protect your information, no internet transmission can ever be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict or object to certain processing.

  • Withdraw consent where consent has been relied upon.

  • Request a copy of your information in a portable format.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Butchers Arms

Email: bookings@thebutchersarms.food

Website: thebutchersarms.food